Shipping policy

Shipping Policy

Thank you for shopping with us! Below is everything you need to know about how we handle shipping.

Processing Times

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation.

  • You’ll receive a notification with tracking information once your order has shipped.

During high-volume periods (such as holidays or major drops), processing times may be slightly extended.

Shipping Rates & Estimates

Shipping costs are calculated at checkout based on your location and the weight/size of your order.

We offer the following shipping options:

Domestic (within United States):

  • Standard Shipping: Estimated delivery in 3–7 business days

International Shipping:

  • Available to select countries

  • Delivery times vary by destination (typically 7–21 business days)

  • Customers are responsible for any customs fees, taxes, or duties upon delivery

Tracking Your Order

Once your order ships, you will receive an email with a tracking number. Please allow 24–48 hours for tracking updates to appear.

If you haven’t received your order within the estimated time, contact us at pokishido@gmail.com with your order number and we’ll be happy to help.

Shipping Delays

Please note that we are not responsible for shipping delays due to:

  • Carrier-related issues (weather, strikes, etc.)

  • Incorrect or incomplete shipping information

  • Customs processing times for international shipments

Lost or Damaged Packages

If your package is marked as delivered but you haven’t received it, or if it arrives damaged:

  • Contact the carrier first to initiate an investigation.

  • Then, reach out to us at pokishido@gmail.com with your order number and details. We'll do our best to assist you.

Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for lost or delayed shipments due to incorrect addresses provided by the customer.

Questions?

If you have any questions about shipping, delivery times, or tracking, contact us at pokishido@gmail.com — we’re happy to help.